Privacy policy.

Last updated: 2 April 2025

At KH Psychology Services, your privacy is important to me. This policy outlines how I collect, use, store, and protect your personal information in line with the New Zealand Privacy Act 2020.

By engaging in services with KH Psychology Services, you consent to the terms of this Privacy Policy.

1. What Information Do I Collect?

I collect personal information that is necessary for providing psychological services, including:

  • Your full name and contact details

  • Your child’s name, age, and relevant developmental or medical history

  • Family and social background relevant to therapy

  • Information from teachers, caregivers, or other professionals (with your consent)

  • Notes and records from therapy sessions

  • Information collected via email, phone, or online booking systems

2. Why Is This Information Collected?

I collect and use this information to:

  • Provide psychological assessment, therapy, and support

  • Communicate with you about appointments and services

  • Collaborate with other professionals (only with your written consent)

  • Maintain accurate records as required by professional standards

  • Meet legal and ethical obligations under my professional registration

3. How Is Your Information Stored?

Your information is stored securely in compliance with professional and legal standards.

  • Paper files are kept in locked storage.

  • Digital records are encrypted and stored in password-protected systems.

  • Only authorised individuals (i.e., myself or contracted professionals under confidentiality agreements) have access to this information.

4. Sharing Your Information

I will never share your or your child’s information without your informed consent, unless:

  • There is a risk of harm to your child or another person

  • I am legally required to do so (e.g., a court order or subpoena)

  • It is required for professional supervision in an anonymised and confidential manner

In these rare cases, I will make every effort to discuss this with you first.

5. Your Rights

You have the right to:

  • Request access to your personal information

  • Ask for corrections to any inaccuracies

  • Withdraw your consent to share information at any time (unless legally required)

To make a request, please contact me directly.

6. Website & Online Contact

If you contact me via this website or social media, some information (such as your name, email, or IP address) may be collected. This is used only to respond to your inquiries and is not shared or used for marketing purposes.
This website may use cookies for basic functionality. You can adjust your browser settings to disable cookies if preferred.

7. Contact Me

If you have any questions or concerns about your privacy or how your information is handled, please don’t hesitate to reach out:

Katie Hoek – KH Psychology Services
📍 Christchurch, New Zealand
📧 khpsychologyservices@gmail.com

If you're not satisfied with how your personal information is handled, you can also contact the Office of the Privacy Commissioner:
🔗 https://www.privacy.org.nz/